Performance Management

Course: Performance Management

Duration: 1 Day

Venue: In-House

Objectives and Benefits:

The most potent factor in achieving our overall objective is the development and maintenance of an open relationship between you and your employees. There is, nevertheless, a need to summarise this in a formal way, by ensuring that you discuss with your employees their job performance, in terms of:

• What are the most important parts of their job?
• Which parts of the job they have done well and why?
• What can be done to build on their strengths?
• What they have not done so well and why?
• What action can be taken to overcome these shortcomings?
• Achievement or non-achievement of their current objectives/targets.
• Agreement on their future objectives/targets.
• Define an action plan for the achievement of objectives/targets.

If appraisals are to be effective, staff must see the process attempting to meet their needs as well as the Organisations; otherwise the system will not work.

Benefits for the individual:

• Gaining a better understanding of their role
• Understanding more clearly how and where they fit in within the wider picture
• A better understanding of how performance is assessed and monitored
• Getting an insight into how their performance is perceived
• Improving understanding of their strengths and weaknesses and developmental needs
• Identifying ways in which they can improve performance
• Providing an opportunity to discuss and clarify developmental and training needs
• Understanding and agreeing their objectives for the next year.
• An opportunity to discuss career direction and prospects.

Benefits to the line manager/supervisor/team leader:

• Opportunities to hear and exchange views and opinions away from the normal pressure of work
• An opportunity to identify any potential difficulties or weaknesses
• An improved understanding of the resources available
• An opportunity to plan for and set objectives for the next period
• An opportunity to think about and clarify their own role
• An opportunity to plan for achieving improved performance
• An opportunity to plan for further delegation and coaching
• An opportunity to motivate members of the team.

Benefits to the organisation:

• A structured means of identifying and assessing potential
• Up-to-date information regarding the expectations and aspirations of employees
• Information on which to base decisions about promotions and motivation
• An opportunity to review succession planning
• Information about training needs which can act as a basis for developing training plans
• Updating of employee records (achievements, new competencies etc)
• Career counselling
• Communication of information.

Participants: The course is specifically designed for team leaders and managers who are directly responsible for the formal appraisal and on-going performance management of staff.

Course Agenda:

• Performance Management System:
• Performance Management System introduction.
• Benefits of an effective Performance Management System.
• Requirements for establishing Performance Management System.
• Alignment of individual SMART objectives with organisational objectives.
• Appraisal:
• Guidelines for manager/employee appraisal interview.
• Communication skills.
• Handling conflict.
• Training development including self development coaching and meeting mentoring needs.
• Appraisal interview practice.
• Documenting and follow-up of appraisal.

Course Fee: Fees supplied on request -